Spikes in call volumes during the day can also be identified allowing for additional resources to be made available at these times. This is achieved through monitoring of call handling times and volumes which will ensure there are sufficient resources available in each queue. How can I increase the efficiency of auto attendant and call queues?Ĭustomer satisfaction begins at the call navigation process. This is where Clobba comes into its own delivering detailed, user-driven reporting, dashboard and summary screens showing queue, auto attendant and agent performance. Many organizations using Microsoft Teams call queues and auto attendants feel they are missing the dashboards and detailed reporting – used to view performance and drive the highest levels of customer satisfaction – available with 3rd party contact centers. Elevate your Microsoft Teams call queue reporting and auto attendants insights with Clobba You can create auto attendants for your organization with the Microsoft Teams admin centre, or with PowerShell.
Auto attendants let people call your organization and navigate a menu system to speak to the right department, call queue, person, or an operator.
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